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HelpLift is a website that connects two kinds of people:

• People who want to give: money, food, clothes, a skill or their time.
• Non-profit organisations that need help for the people they look after.

A real person at HelpLift checks every organisation before it can ask for anything. And HelpLift never keeps anyone's money: it goes straight to the organisation.

One person can be more than one of these. Each has its own guide:

• Giver (HelpLift calls this a Resource): someone who wants to help.
• Organisation Admin: runs a non-profit's account, its staff, money and public page.
• Organisation Staff Member: does the day-to-day work for a non-profit.
• Super Admin: the HelpLift team, who check that every organisation is real.

One picture before the detail. The left side is a giver's path, the right side is an organisation's, and they meet in the middle. Every contribution, however it started, ends the same way: confirmed by the people involved.

Notice that the Super Admin check sits only on the organisation's side. That is the one gate the whole platform's trust depends on.

Our impact, in the menu at the top, is open to everyone, with no account and no login. It is the honest record of the whole network: how many needs were posted and met, how much was confirmed as delivered, and what kinds of needs they were. It never names a single need, person or organisation.

Help is never more than one tap away:

• Tap the round Help button at the bottom right of any screen. It opens the guide for the exact screen you are on.
• Type your question into the search on the Help page, in your own words.
• Every guide can be printed or saved as a PDF. Handy for training volunteers.

Still stuck? Send us a message and a real person will get back to you.